Privacy Policy

Your privacy is important to us. It is The Ecorabbit's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://www.theecorabbit.com/, and other sites we own and operate.

Information We Collect

Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services.

Log Data

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter.

Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

Personal Information

We may ask for personal information which may include one or more of the following:

Name
Email
Phone/mobile number
Home/mailing address

Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.

Collection and Use of Information

We may collect personal information from you when you do any of the following on our website:

Use a mobile device or web browser to access our content
Contact us via email, social media, or on any similar technologies
When you mention us on social media

We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

to enable you to customize or personalize your experience of our website
to enable you to access and use our website, associated applications, and associated social media platforms
for internal record keeping and administrative purposes
to comply with our legal obligations and resolve any disputes that we may have
for security and fraud prevention, and to ensure that our sites and apps are safe, secure, and used in line with our terms of use

Please be aware that we may combine information we collect about you with general information or research data we receive from other trusted sources.

Security of Your Personal Information

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.

You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.

Your Rights and Controlling Your Personal Information

You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you.

If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email-database or opt out of communications. Please be aware we may need to request specific information from you to help us confirm your identity.

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Limits of Our Policy

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Changes to This Policy

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.

If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.

Contact Us

For any questions or concerns regarding your privacy, you may contact us using the following details:

Abhilash Reddy
abhilashreddykonde@gmail.com

Shipping policy

Thank you for visiting and shopping at ECORABBIT. Following are the terms and conditions that constitute our Shipping Policy.

SHIPPING DURING THE SPREAD OF COVID-19

Prioritizing high-priority items in our operations network.

As COVID-19 has spread, we've seen an increase in people shopping online. To serve our customers while also helping to ensure the safety of our associates, we’ve adjusted our logistics, transportation, supply chain, purchasing, and third-party seller processes to prioritize delivering items that are a higher priority for our customers (these are marked as "Essentials" as mandated by the Government of India). This will result in some of our delivery promises being longer than usual.

We request you to kindly cooperate with us and stand hand-in-hand with the Government's decision to contain the spread of Coronavirus in the country. Please be patient, your order is safe and will be delivered as soon as it is safe to do so.

To serve our customers’ most urgent needs while also ensuring the safety of our employees, we are temporarily prioritizing our available fulfilment and logistics capacity to serve products that are currently critical for our customers such as Household Staples, Packaged Food, Health Care, Hygiene, Personal safety and other high priority products. This also means that we have to temporarily disable shipments for lower-priority products. Although we are accepting orders for all items, the lower-priority items will be shipped to you as soon as we are in a position to do so.

Please also note that we are facing a certain amount of delays due to individual state-level and city-level lockdowns imposed by the governing body in charge, due to which delivery timelines have been heavily impacted.

These changes are in effect from 18th March 2020, and we will update when we resume normal operations. We will follow all Centre and State Government guidance on this. We continue to work with concerned government authorities to ensure on-ground support that will enable us to offer a more expanded selection to fulfil customer needs.
We recognize these are hard decisions that may impact some of our sellers’ business - we appreciate their understanding and continue to work for ways to enable small businesses to meet customer requirements during this time.

Ecorabbit in India to deliver much-needed supplies directly to the doorsteps of people who need them. We will remain focused on providing this vital service to people in India, especially to those most vulnerable, like the elderly or those without access.

For any other assistance, reach out to us at abhilashreddykonde@gmail.com or contact us at +91 970-340-8000

STANDARD SHIPPING POLICY

We currently deliver across India to all metros and certain non-metro cities.

We have tied up with a reliable logistics partner that ensures reliable delivery of non-perishable items across cities.

We try our very best to ensure that there are no delays in shipments, but sometimes it's beyond our control.

SHIPPING TIME

The logistics partner gets a notification once we have your product ready for dispatch. They will then pick it up from the ware house and deliver it to you between 8 am to 9 pm on all business days between Monday to Saturday.
We ship on all days (Monday to Sunday) except public holidays.

If you feel that the packaging of the product is tampered or damaged at the time of delivery, please refuse to accept delivery of the product and contact us immediately at abhilashreddykonde@gmail.com, mentioning your order reference number and a picture of the tampered package. We shall ensure a replacement delivery is made to you at the earliest.

In case your shipment is delayed:

In case there is a delay, please send us an email at abhilashreddykonde@gmail.com with your order number.
In the unfortunate scenario that your shipment has been misplaced or lost en route, we can either resend the order to you (if the same products are still in stock), or issue a credit note to you, or reimburse the amount completely to you. In such a case, we would request you to confirm in writing to us that you have not received the product. However, Ecorabbit's decision in this regards shall be final and binding to you and that you shall not be entitled to raise any claims in that regards.

SHIPMENT PROCESSING TIME

All orders are processed within 2-3 business days. You can expect delivery of the products within 5-7 business days of placing your order. Orders are not shipped or delivered on holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Refund policy

Our returns and exchange policy is subject to goods sold by The Ecorabbit verified brand and designers directly to you, with no exceptions for third party sales.

All policy changes will reflect on this page.

In brief, we will offer a full refund if the item(s) were paid for using a debit/credit card and offer store credit should the payment mode chosen be COD. For this purpose, we must receive the sold merchandise within 14 days from the delivery date.

Goods may only be accepted if they are not damaged, used or washed and in original packaging unless damaged.

The Policy envisages the terms and conditions under which:

You are permitted to return goods purchased by you, subject to a valid reason;
A refund may be obtained for goods purchased by you, subject to certain conditions;
You may cancel orders for goods purchased by you within a stipulated period of time.

It is important to note while the Company makes best efforts to ensure that returns, refunds and cancellations are available to the users of the Website, the Company has to place certain restrictions on the same in order to meet its business, legal and contractual obligations.

Return, refunds or cancellations may also vary from brand to brand or seller to seller, in which case each such good sold thereunder will have specific guidelines which will determine the terms and conditions related to return, refunds or cancellations (the “Guidelines”).

In each such case, the Guidelines shall prevail over this Policy and it is important for you to acquaint yourself with the applicable Guidelines while making a purchase on the Website.

Lastly, you agree, abide and acknowledge that Ecorabbit's decision with regards to the Refund & Returns Policy shall be final and binding to you and that you shall not be entitled to raise any claims, damages, losses, liabilities, etc. of whatsoever nature in that regards once Ecorabbit has notified you about its decision.

What Can I Return And When?

You receive a faulty or defective product
You receive a product that is different from what you ordered

What Products Can NOT Be Returned?

Items that have been worn, washed or soiled
Electronic items, once the seal has been broken, cannot be returned unless the equipment is faulty
Consumable products like food and beverages, bath and beauty products
Bulky items like furniture, statues, paintings, temples (mandir)
Custom-made or hand-made products
No refund, or return on discount/sale items.

Conditions For Returning Products:

The products must be returned in the original condition they were received in, along with any bills, tags, labels etc.
Products must be in their original form and unsoiled
Brand packaging should be intact
Replacement of a product will be subject to availability of the product on the website at that time

Return, Exchange & Refund Guidelines:

There will be no returns or exchanges for products made as per custom requirements.
There will be no refunds, returns or exchanges for products on discount/sale.
A return/exchange request should be raised via email quoting order number to abhilashreddykonde@gmail.com.
Sensitive cases will receive a call back from the team at The Ecorabbit.
Your email must contain the name of the product and the order ID along with a detailed description of the nature of the concern, and pictures/videos of the product in case of damages or manufacturing defects.
The email must be sent within 3 days of receipt of the product. Disputes registered after 3 days of delivery shall be entertained at the sole discretion of the seller of the product.
If the seller agrees to a refund, then you must send the product back to the vendor within 7 days of the vendor agreeing to the refund.
Please ship your return/exchange order to the shipping address communicated to you via email. This tends to vary based on the product. This cost will have to be borne by you.
Please note, that should the fault be ours (in case of manufacturing defect), we will contact you to arrange a pickup. In all other cases, please note that we may only process exchanges and returns once you have shipped us the product.
If the goods are delivered to you in a damaged condition, please email us at abhilashreddykonde@gmail.com with a photograph of the damaged product, the invoice details and barcode on the package.
Exchanges are subject to the discretion of a friendly and diligent team at The Ecorabbit.
Size change requests are considered for exchange first and only refunded (store credit if COD/direct refund if debit/credit card) should no alternative size be available.
As Ecorabbit stands for exclusivity, many of our products are offered in limited sizes. Please note this may vary by designer/brand. Please check the product details for any anomaly.
Refunds are processed one week after receiving the returned goods.
Returned goods should retain original tags. Goods that are damaged/without tags will be returned to the customer. We hope it doesn't come to this, but should the goods returned to us by you fail to meet our returns standards, the cost of returning it to you will have to be borne by you.